Survey existing customers
How do your customers feel about your product or service? A survey is an excellent way to take the pulse of your customers. Stay in touch through informal lunches or a create a professional campaign. Sample questions should include: Why do you buy our product? Are you happy with our service? What can we do better? Are you buying the same product from another company? Try to find out why (how and where) customers buy from your company. Encourage them to be honest because you will learn more from your weaknesses then from your strengths. What do you think of our blog?
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