The customer is always right… always
Don’t take this phrase for granted. We all have heard of customer-service horror stories (and maybe experienced a few). It’s easy to take care of customers when things are going well. But the rubber meets the road when a serious problem arises. It doesn’t matter who’s at fault. That’s when your business can shine. Make a point to solve any problems that a customer might have immediately. The bigger the problem, the bigger the solution. Satisfied customers turn into repeat, long-term customers. Remember who pays the bills.

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